Call Centre Agent
Location: Inverness/Oldham
We are excited to offer a remote Customer Service Advisor/Call Centre Agent position with the flexibility of working from home, along with the requirement for occasional in-office work at our Oldham location.
As a Customer Service Advisor you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan, or helping them resolve a query.
You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat, email, and letter correspondence.
Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
Experience of handling and resolving difficult situations
Effective communication and organisational skills
Good understanding and use of Microsoft Office Applications
Excellent phone manner
Strong time management and organisational skills
Comfortable working alone as well as part of a team What's in it for you?
Hours: Great work life balance and only working 1 in 3 Saturdays!
Monday to Friday, working shifts between 8am - 8pm
Office based for the initial 6 weeks training period, then fully remote.
Contract: Full time, 37.5 hours per week
Enhanced Maternity and Paternity Package NB subject to eligibility criteria
25 days annual leave plus bank holidays
Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeingIf this sounds like the job for you, please apply....
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of 326m, employs over 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees