We now have an opportunity to join our clients growing team as a Service Administrator, working closely with the technical manager to develop and drive the department to deliver excellent customer service to all our clients.
The role is a varied and rewarding as you will drive the servicing and repair activities on behalf of the customer, building on current processes to drive further efficiencies and improve our already excellent reputation for quality.
With Excellent interpersonal, organisational and communication skills and the confidence to liaise with customers and colleagues at all levels. Focussed on always providing exceptional levels of customer service and assisting customers, when necessary, with identifying parts from descriptions and/or diagrams
Role responsibilities include entering orders, quotes and price enquiries from customers and field engineers via telephone & email quickly and efficiently onto the computer system and to process through to final invoicing as required, liaising with the accounts department for Pro-Forma orders as required.
· Computer literate with outstanding attention to detail
· Microsoft Office experience
· Provide exceptional customer service skills and focus
· Effectively communicate with customers and manage their expectations
· Produce quotations for customers to a high level of accuracy.
· Professional telephone manner
· Proactive complaint handling
· Providing reports for Customers upon work completion.
· Assisting internal and external customers with servicing and parts queries
· Data entry into internal systems
· Working closely with the Engineering Team
· Can do attitude Ideally you will have experience of working in a busy administrative environment.
· Previous experience working in the commercial parts/engineering administration preferred but not essential.
· Preferable -NVQ, BTEC or similar qualification in Business Administration
· 2 years’ experience in a service administration role is preferred
Candidates should thrive under pressure and enjoy working in a pro-active environment, possessing excellent time/workload management skills, and have enthusiasm for their work and life in general.
If you are looking for a challenging yet rewarding opportunity as a Service Administrator, apply now or call us on (phone number removed)