IT Manager
Salary: £50,000 - £60,000
Location: London (Hybrid)
Permanent
I have an exciting IT Manager opportunity with one of the country's leading independent communications companies.
Our client is a dynamic and client focused managed service provider who specialise in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers.
This is an exceptional time to join the company, supporting clients in 100 different countries via our UK-based Network Operations Centre and our in-house technical, engineering and professional services teams, as well as via our established network of global partners.
Their culture is open, honest & supportive and they only partner with best-of-breed technology vendors such as Microsoft, Cisco, Amazon, Genesys & Avaya.
They have a service-based culture, which earns "Trusted Advisor" Status with blue-chip customers. We require skilful, ambitious and flexible staff to work alongside us to continue our success and expansion.
As IT Manager you will be expected to report on all aspects of IT, identify opportunities for improvement and help develop new features on the business systems and core infrastructure.
The Role
As IT Manager, you will be working within the Operations department ensuring the business systems are secure, operating optimally and always available to both staff and clients. You will be expected to report on all aspects of IT, identify opportunities for improvement and help develop new features on the business systems and core infrastructure.
Having experience working with on premise and cloud based solutions, you will be aware of the challenges of integrating diverse solutions while maintaining data security and future proofing solutions.
Streamlining our service offerings and the use of automation will be key to success of the team and business. Communication internally within the team as well as around the other business units will be crucial to driving customer success and identifying issues before they arise.
Responsibilities
Management of IT Support teams in UK, South Africa & India
Interviewing and recruitment of IT professionals
Creating and maintaining corporate and personal development plans for IT Support teams
Undertaking staff appraisals, setting corporate and personal goals
Ensuring ITIL best practices are utilised within IT Support
Reporting on Internal IT Support performance
Management of IT Managed Service Provider (MSP) & leading IT MSP service reviews
Reporting on IT MSP performance
Building and managing IT Budget, forecasting for growth
Ensuring compliance with Data Protection register
Creating and maintaining ISO27001 policies, processes and guidelines in-line with Compliance
Ensuring IT policies are adhered to and have auditable evidence
Acting as primary interface for IT during compliance audits
Managing IT escalations
Liaising with Project Managers & Solution Designers
Attending New Product Introduction (NPI) meetings
Essential Skills & Experience
Excellent knowledge and understanding of:
O365
Active Directory
Cloud solutions
In depth understanding of applying ITIL best practices to ITSM
Excellent team building and motivational skills
24/7 Service Desk management skills
Excellent knowledge of building and maintaining IT policies and processes
Demonstrable track record of Change, Configuration and Release Management processes
Excellent ISO27001 experience
KPI/SLA/OLA implementation and monitoring
Desirable Skills & Experience
Experience of:
PCI/DSS requirements
Utilising systems to support a secure environment
Requirements for handling security vulnerability breaches
Building ServiceNow customer service request & incident portals
Building ServiceNow CSM & ITSM workflows
Supporting Salesforce
Supporting NetSuite
Monitoring systems, such as, Logic Monitor, Nectar, SolarWinds
WAN, LAN technologies, such as, Cisco, Meraki, Juniper
Managing data migration projects
Desirable Certifications
ITIL v4 Foundation , Service Manager
MSCE - Microsoft Certified Systems Engineer
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy