Rewards and Benefits on offer:
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Asap Starts available
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A highly competitive basic salary
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Working for a blue-chip company with a great team-based culture.
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Permanent position from day one!
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World class training and development opportunities
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Numerous staff social events throughout the year
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25 days holiday plus 8 bank holidays
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Enhanced pension scheme
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Company healthcare
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Wide range of employee wellbeing initiatives and benefits
The Company you will be working for:
MTrec is proudly representing our reputable and highly successful client in their search to appoint a Dutch Speaking Customer Service Administrator as soon as possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. You must be based in Newcastle and able to work on site. We would highly recommend this role and the company to anyone with a customer service and administration experience. The role is starting asap, with full training and support provided.
The Role you will be doing:
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Communicating effectively and liaising with other departments to solve problems or answer customer queries
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Administering of returns and process accurate refunds
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Monitoring online payment details to reduce risk of fraudulent orders
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Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
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Booking shipping and transport using logistics providers
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Coordinating order fulfilment
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Ad hoc customer service/sales administration
About you:
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Fluent in Spoken and Written Dutch and English
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You must have a customer service/administration background and are familiar in using CRM systems.
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You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
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You will be a great team player and you will be motivated by helping solve customers’ problems.
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Experience within a professional environment preferable
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Strong MS Office and Excel skills
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Proficiency with systems
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A positive and proactive attitude
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Conscientious & hard-working
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Able to multitask and manage workload to tight deadlines