Job description
Salary from £25,300.
Hours: Monday to Friday 9-hour day between the hours of 07:30 - 18:00 aka 42.5 hours per week, plus rotational Saturdays paid as overtime (08:00- 12:00)
Key Responsibilities: As a Service Reception & Administrator, you will play a crucial role in ensuring the seamless operation of our HGV service department, adhering to company standards, the commercial vehicle industry, and DAF dealer standards.
Your responsibilities will include:
· Maintain accurate service department records and systems.
· Maintain the interface between dealership systems and those of the manufacturer/distributor.
· Conduct all transactions with precision and maintain clear records.
· Uphold a consistently professional and courteous welcome for all visitors.
· Record and pass messages promptly and accurately to relevant personnel.
· Ensure efficient telephone connections, considering busy times and ongoing meetings.
· Enhance the reputation of the company during interactions with others.
· File completed invoiced job card histories and conduct annual archiving of job cards.
· Maintaining order numbers, and invoicing retail customers when required
· Liasing with clients face to face, via email and telephone
· Reviewing booking availability, booking in vehicles and accurately documenting booking based on customer requirements and documenting relevant recorded information.
· Responsible for raising defect related estimates.
Interaction and Reporting: Service Reception Manager
Relationships With: Customers, Service Reception Team and Manager, Workshop team and management, Service Manager, Dealership Accountant, After Sales Manager, Parts Staff, other company teams when required
Qualifications, Training, and Experience:
· Impeccable standards of personal grooming and cleanliness.
· Articulate and clearly spoken.
· Experience in DAF and dealership administration systems and paperwork handling (desirable not essential)
· Knowledge of manufacturer's policies, paperwork, and documentation systems. (desirable not essential)
· Calm and organised approach to problem-solving in a pressurised service environment. (desirable not essential)
· Numerate and literate at a level commensurate with the duties.
· Display a friendly yet businesslike approach to visitors.
· Strong interpersonal skills and Team player
· Excellent telephony skills