Introduction
A leading provider of Education ICT solutions is seeking an Assistant Network Manager to join the managed service team.
The organisation brings together a team with over seventy-five years of collective experience, specialising in consultancy, infrastructure services, network development, and managed support services for educational establishments in the UK.
Key Tasks
- ICT Support Service On-Site
Under the Guidance of the Network Manager: Provide specialised ICT support to ensure the school/centre maintains high-quality learning facilities.
Second-in-Command: Act as the deputy to the Network Manager and, if working for a Trust Network Manager, potentially lead the satellite site, requiring the ability to work independently.
Support Staff and Pupils: Use specialised skills, training, and experience to support the ICT needs of the school/centre’s staff and pupils.
Maintenance of Equipment: Ensure specialist equipment is maintained for quality and safety, perform repairs/modifications within your capabilities, and arrange for external repairs as necessary.
Demonstrate and Assist: Help in the safe and effective use of specialist equipment/materials.
Provide Advice and Guidance: Offer specialist advice and guidance to the school/centre as required.
Effective Communication: Communicate technical information effectively, both verbally and in writing, at an appropriate level for the audience.
Implement Work Programs: Follow agreed-upon work programs and practices under the guidance of senior staff.
Stock Management: Monitor and manage stock within an agreed budget, catalogue resources, and conduct audits as needed.
Policy Compliance: Adhere to policies and procedures related to child protection, health, safety, security, and confidentiality, and report concerns appropriately.
Mentor Junior Colleagues: Guide and support junior colleagues.
Data Protection: Ensure compliance with the Data Protection Act 1984 regarding the security, accuracy, and relevance of personal data held on systems, and ensure administrative and financial processes comply with this act.
- Technical Expertise
Hardware Setup: Connect and check hardware for normal operation.
Desktop Environment: Set up a suitable desktop environment for standalone or networked PCs.
Software Installation: Install simple software applications as required.
Networked PCs: Perform basic setup and checks for networked PCs.
User Accounts Maintenance: Perform basic maintenance tasks for user accounts.
Intranet Updates: Use simple utilities to update information on the intranet.
Network Monitoring: Follow instructions to run basic network monitoring reports or utilities.
- Processes
Acceptance Testing: Follow acceptance test procedures on new ICT equipment and report results appropriately.
Record Updates: Update records of installed hardware and software.
Software Library Maintenance: Maintain a software library and store original copies of installed applications.
Equipment Transportation: Transfer and transport IT equipment to required areas or rooms within the site.
Disaster Recovery: Follow processes and tasks described in the school’s disaster recovery and maintenance plans.
Backup and Virus Protection: Follow instructions to implement school backup and virus protection procedures.
Support Log Management: Accurately record support requests in a log, retrieve details of previous requests if an enquiry is made.
Support Investigation: Investigate support requests, record diagnostic information, and either resolve or escalate as appropriate.
Task Time Recording: Record the time spent on tasks and compare it to expectations/allocation as appropriate.
- Checks
Regular System Checks:
Perform regular checks on client systems, including but not limited to:
Disk space
Backup
Event logs
Cluster Shared Volume/Shared Storage for Hypervisors
SNMP Traps
- Holiday Work
Project Teams: Potential to be called out to work in project teams during holidays.
- Other Tasks
Monitor Responsibilities: Actively monitor school, LEA/LA, and legal responsibilities.
Develop H&S Procedures: Develop relevant health and safety procedures and ensure all ICT users follow appropriate practices.
Self-Regulation: Ability to self-regulate.
Additional Tasks: Perform any other tasks deemed appropriate by the Technical Management Team or Company Directors.
Work Experience Requirements
Experience in a helpdesk or support environment.
Education Requirements
Professional qualifications (Degree/Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) or equivalent, demonstrable experience.
Other specialist IT qualifications, such a