Your Life as a Service Administrator
As a Service Administrator , you will be responsible for delivering and coordinating high-level administration to the Service Department. This will enable the team to provide top-quality customer service and enable the department to meet the required targets set.
It is vital within this role that you are a confident communicator, process-orientated and have a high level of attention to detail. We believe that our people are the driving force behind our company's success.
Reporting directly to our Customer Services Supervisor, you will be a fundamental part of the service team providing the business and our customers with the first line of service & high level of back-office administration.
Your brief as a Service Administrator
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Checking engineer timesheets on Knack for accuracy and making necessary changes to them weekly for submittal to the finance team.
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Checking engineer's worksheets daily and uploading them to customer online portals where required.
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Updating customer spreadsheets and providing monthly updates.
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Sending invoice requests to Finance.
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Creating Purchase Orders for suppliers.
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Ordering stock and arranging returns of used parts for repair.
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Managing the company’s stock system, ensuring all required spare parts are kept at the required levels, processing deliveries and dispatches of spare parts, and ensuring all movements are accurately recorded.
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Attendance and processing of half-yearly stocktake.
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Managing engineer's van stocks ensuring the stock system is accurately updated.
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Providing holiday cover for members of the Service Department & Sales Development Representative.
And what’s expected of you
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High level of attention to detail and process orientated.
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Good geographical knowledge.
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Excellent telephone manner.
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Competent IT user – experience of MS Office and Sage 50 desirable
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Operates in line with company values & behaviours.
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An effective communicator – written and verbal.
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Strong organisational skills