This is a hybrid / field based role, the ideal candidate would be commutable to an office in the West Midlands once a week.
You are likely to live in the geography - South of Birmingham, North of London
Are you an enthusiastic Retail National Account Manager looking for an exciting and opportunity working with our award-winning Forecourt Retail Partners. Forecourt experience isnt necessary but desirable - P&L responsibility is a must however !
We are seeking a determined, articulate self-starter with a real passion for customer service, to collaborate, support and listen as we continue to add value to our customer's businesses as well as our own.
This is a very varied role, working with two of our National Account Customers, with a opportunities for broad development ,as time will be spent not only engaging our Partners at all levels (Head Office to key site).
You will be empowered and supported in a family business that encourages accountability and personal development, thriving in a culture with defined DNA and Values built upon positive relationships both internally, with its partners and our local communities.
Key Tasks/Responsibilities
Building the Joint Business Plan in conjunction with the Senior National Account Manager and our Retail Partners.
Own an integrated contact strategy to build relationships with key stakeholders internally and externally, to deliver the highest level of customer service and add value to both ours and our Partner's businesses.
Support the implementation of initiatives to improve product mix, customer foot-fall and basket size while improving loyalty and client satisfaction.
Monitor sales and service, investigating and resolving queries and issues raised.
Support the resolution of commissioned operator bad debt management working in conjunction with the Credit Control function.
Involvement in cross functional projects as required.
Taking a proactive approach to personal development, account management and administration.
Requirements:
Full UK Driving Licence is essential.
High levels of numeracy and literacy essential.
Degree or equivalent is preferred.
Previous experience in a FMCG retail customer-facing role preferred.
Strong evidence of the ability to build effective relationships.
Ability to build and deliver a customer plan that grows profitable retail and wholesale sales.
Strong IT skills; CRM system, Word, Excel, PowerPoint, Office.
Key Job Info:
This is predominantly a customer facing role.
Home based, but expectation would be at least ½ of total time spent with customers or at head office if needed
The clients are national forecourt retail operators and as such national travel will be required, although the majority of stores are in the South of England.
National travel, and attendance at trade events will mean there will be a requirement to stay away from home overnight or attend evening events on behalf of the business.
Will have access to company car as part of role and must ensure this is looked after in accordance with company policy