Building and maintaining excellent relationships with customers, understanding their needs to determine appropriate actions to take. The role will involve the management of customer accounts, and resolving payment issues/queries all whilst providing a great level of customer service.
Client Details
My client, based in Poole, are a leading retail brand operating for over 40 years in their sector. They are seeking a credit controller with a skill for developing relationships.
Description
Credit Controller:
Serve as the primary point of contact for customer inquiries related to accounts.
Conduct weekly meetings with the sales divisions under your management to address critical issues and collaboratively determine solutions.
Offer support within the finance team as required.
Manage reconciliation, customer portals, and integration (EDI).
Evaluate the creditworthiness of new and existing accounts, suggesting appropriate terms and credit limits based on historical data, credit agencies, trade references, and other pertinent information.
Efficiently review, manage, and collect customer accounts, prioritizing to optimize cash flow while minimizing the risk of bad debts.
Swiftly and effectively resolve invoice and payment queries.
Generate and distribute customer statements of account.
Produce and send out customer overdue/reminder letters.
Proactively manage new accounts and high-value invoices.
Cultivate effective relationships and rapport with both customers and internal contacts.
Deliver exceptional customer service.
Strictly adhere to established processes and procedures.
Escalate significant issues or concerns to the management team.
Profile
Credit Controller:
Robust organizational and time management abilities
Proficient IT skills, including expertise in Excel, Outlook, and accounting software
Embraced Customer Service mindset
Proactive, team-oriented approach with a can-do attitude
Analytical and problem-solving orientation
Self-motivated, driven, and enthusiastic
Efficient and professional communicator through phone, email, and in writing
Sound understanding of the end-to-end distribution business process and the associated accounts role
Capable of working under pressure and handling high-volume workloads
Demonstrates strong organizational skills
Resilient in the face of challenges
Job Offer
£25k - £28k DoE
Free parking
Bonus scheme
22 days holiday + bank holidays