Client Relationship Executive
Location: Oxford
Salary: up to £28,000 DOE
Responsibilities:
Deal directly with customers either by telephone, electronically or face to face
Monitor and expedite customer orders through the business to ensure on time delivery
Proactively communicate late deliveries to customers
Liaise with customers to identify production requirements
Communicate customer production requirements to the Supply Chain Team agreeing customer delivery dates
Handle and respond efficiently to all general and order specific customer enquiries within 24 hours
Communicate and coordinate with internal and third-party stake holders
Facilitate customer responses across the business within a maximum of 24 hours
Prepare Management Reports
Process and manage customer orders via the MRP system
Coordinate "Biteblock" ordersAbout you:
Experience of providing customer service in a Manufacturing or B2B role
A passion for delivering exceptional experiences for our customers
The ability to listen, empathise, build rapport and understanding for our customers
Someone who enjoys taking ownership of queries to get them resolved
Strong verbal and written communication skills
A keen eye for detail
Excellent Computer Literacy skills and the confidence to learn new systems
Enjoys working in a team environment