Repairs Operations Service Improvement Manager
Public Sector - Local Authority
Full Time - Monday to Friday, 36 hours per week
Temporary Role - 6 months
Hybrid Working - 3 days in office (Croydon), 2 days at home
£500 per day Umbrella inside IR35
ASAP StartAdecco are currently recruiting for a Repairs Operations Service Improvement Manager on behalf of their Public Sector client.
This role will lead a seamless, proactive, and resident-focused repairs service for the homes managed by Croydon Borough Council and will take operational accountability for the direction, management, delivery and performance of the business supporting functions and customer experience of the responsive repairs and maintenance services.
Supporting the Head of Responsive Repairs and maintenance you will represent the service on both strategic and operational direction, and you will lead on activities with key stakeholders, building key relationships that will support the delivery of excellence and provide an exceptional experience for our customers, placing them at the heart of everything that we do.
Essential experience, knowledge and skills
At least 5 years' experience of property maintenance work, preferably gained within housing, that has included undertaking, managing contracts and performance, property inspection, diagnosing common property defects and supervising the work of construction contractors and consultants
A track record in delivering responsive repairs services in a social housing organisation
Knowledge of section 11 of the Landlord and Tenant Act 1985
Excellent customer care skills
Excellent verbal and written communication skills
Excellent interpersonal and negotiating skills
Excellent record keeping skills (ability to accurately & clearly record information as well as maintain organised and efficient systems)
Excellent time management and work planning skills
A demonstrable commitment to continuous improvement
A sound knowledge and understanding of building and health and safety at work legislation.
Strong commitment to and thorough understanding of diversity/safeguarding issues with respect to the employment of staff and the provision of housing and support services.
Able to work flexible hours, including evening meetings.
Minimum HNC in construction or building or equivalent service experience
must have a Full UK Drivers licence and own car
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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