We are currently recruiting for a Customer Advisor for our client in TA2, Taunton.
Monday to Friday 09.00 – 17.00
£23,400
Temp to Perm Opportunities for the right person
Core Responsibility
Dealing with customers via email and telephone providing responses and support in a timely fashion, in line with agreed SLA (Service level agreement = target) where appropriate.
Be the champion of the Service desk platform – Freshdesk, proactively managing the tickets within SLA’s, working with other departments to drive conclusion of ticket and picking out key service trends and working with the management team to resolve root cause issues
Order taking and input on QuickBooks software.
Management of customer enquiries from cradle to grave, ensuring closure in a timely fashion
Management of data in Orderwise, ensuring it is up to date and aligned with Fresh sales CRM • Customer issues and requirements. This includes liaising with our hauliers when delivery issues arise.
Dealing with day-to-day additional office tasks. Document Name Customer Service Executive
Requirements
Previous Customer Service Experience preferred but not essential as we will provide full training
A great telephone manner
Hard working & reliable with a good work ethic
Focused with high a level to attention to detail
Able to work as part of the team
Benefits
Real Living Wage Employer
28 days holiday per annum (including Bank Holidays)
Pension Scheme
Free samples of products
Access to Siamo Benefits