Operations Analyst
Active SC level clearance would be advantageous
£450pd inside IR35
Salford, UK
Shift pattern is 2 day-shifts, 2 night-shifts with 4 rest days.
Shift duration is 12 hours (including break times) - day shift runs from 07:00 to 19:00 and night shift from 19:00 - 07:00.
Our Central Government client is looking to hire an Operations Analyst:
The ideal candidate will have a recent background using enterprise monitoring tools to monitor infrastructure, network and applications for alerts and events that could impact the services for users. Raising incidents in a Service Management toolset, logging and initiating necessary resolution activities. Providing support to incident and problem resolution activities, regularly engaging with other teams and/or suppliers to ensure service performance, availability and security is maintained in line with agreed SLAs Tracking incidents. Using service management tools, and producing supporting reports/data as required and understanding and adhering to ITOC and ITIL (IT Infrastructure Library) event, incident and problem management policies, procedures, OLAs and SLAs
Essential skills:
good interpersonal skills, with an ability to communicate effectively and professionally
ability to work as part of a team and to engage effectively with suppliers and customers
knowledge of networks, operating systems, middleware, and applications, with a willingness to learn new technologies and maintain industry knowledgeDesired skills
performing a similar role within the Civil Service or at other organisations
understanding and / or experience of adhering to ITIL v3 / v4 service management processes and procedures
using an enterprise monitoring toolset to monitor infrastructure, network and applications
using a Service Management toolset to log and update service incidents