Our Client in Darlington is looking for a Business Support Officer, To provide an efficient and comprehensive business support service.
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Main Duties:- To undertake a range of business support tasks such as managing your own emails, copying, scanning, faxing, archiving, post, answering the telephone and taking messages.
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To be responsible for tnputting and updating records both manually and electronically on multiple systems, including extracting basic information within set parameters.
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Carry out basic audit and quality control of data input.
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Copy typing from notes, including completely standardised templates.
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To deal with enquiries by telephone and face to face ensure that they are dealt with efficiently, e.g. answering routine queries, signposting and taking messages where appropiate.
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Provide telephone cover and assistance for other teams as required.
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To input, complete and update both manual and electronic standard format data, checking the correct information is provided and chasing missing data.
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Produce standard reports and presentations.
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To provide basic facilities management - setting up rooms for meetings ensuring the required equipment and resources are available and assisting attendees.
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Undertake the co-ordination of public information and literature, ensuring stock levels are maintained and in date.
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To carry out routine invoicing, creating purchase orders (including orders for non-routine items), handling of petty cash and taking payments.
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The population and creation of basic of spreadsheets, including the creation and use of basic formula.
Experience & Knowledge
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Understanding of computer systems and competency in Office Applications e.g. MS Word/Excel and office packages.
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Previous clerical experience and knowledge of clerical systems and procedures
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Experience of dealing with enquiries from a range of people
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Reception/telephone experience
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Ability to apply accurate literacy and numeracy skills to include spelling, grammar, punctuation, percentages and decimals
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Ability to work on own initiative as well as part of a team.
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Ability to work to a high degree of accuracy with attention to detail.
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Ability to communicate both orally and in writing to a range of audiences
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Level 2A Able to deal confidently with members of the public, colleagues, members and external organisations PLUS Ability to cope with confrontational situations OR Level 2 B Able to deal with invoices in accordance with council procedures and carry out relevant audit requirement
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Flexibility, willingness and motivation to expand knowledge and experience.
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Ability to maintain confidentiality