Role: Scheduler
Location: West Byfleet
Salary: Up to £28,000
Working Hours: 40 hours per week, Monday to Friday (8am to 5pm)
As a Planner, you will play a pivotal role in assisting the operations team in the delivery of reactive, planned and void maintenance.
Working under the Scheduling Manager, you will be ensuring all activities and contracts are delivered within the timescales provided whilst providing excellent customer service through liaising with the on-site teams.
Your main responsibility will taking calls from operatives and managing operative diaries, whilst liaising with families to rebook appointments and managing all jobs that are in progress.
Your other responsibilities include
Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
Coordinate the delivery of customer solutions and administer customer feedback
Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
Promote customer service excellence to deliver a positive and caring customer experience
Maintain a daily relationship between the Regional Service Centre and on-site teams
Run reports and maintain all system information and data
Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
Undertake general administrative duties
What you’ll need to do this role
Scheduling experience within a planned and maintenance environment
Awareness of safe working within a facilities management or building environment
Experience of working accurately to timescales and providing customer service excellence
Intermediate/Advanced Excel & Microsoft packages
Experience of working accurately to deadlines in a pressurised environment
What they offer
Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Training opportunities and qualifications within a supportive environment to ensure career progression
If you are interested in this position, please call Mainstay Recruitment on (phone number removed)