MES Service Manager - Managed Equipment Services (Medical Devices)
Theale, Reading (mainly field based with weekly attendance at Theale HO)
You are required to have a minimum of 3 years UK based work experience to apply for this role along with the following requirements
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a MES Service Manager to join their team which will mainly be field based with weekly attendance at the Head Office based in Theale, Reading.
To be considered for this role you must have a detailed up-to-date knowledge of managing a wide range of medical equipment, including technical understanding, an HNC/D or professional qualification in a relevant subject, an understanding of clinical workflows, MHRA Managing Medical Devices and medical engineering contract management experience.
Responsibilities
This role assumes responsibility for the management of service delivery for the relevant accounts. The key objectives are to ensure that all service, maintenance and user training activities are delivered safely, and carried out in line with industry standards of contract management including representing The Companies on all contractual and operational site issues.
Resources/Decision-making Authority
The role holder will be able to draw upon support from an extensive team of technical, commercial, project management and administrative colleagues where appropriate.
The role will involve responsibility for ensuring that significant budget decisions are managed efficiently and raised. Responsibility for local account maintenance & service budget approval within guidelines
Key Accountabilities
To work professionally as a key member of the service delivery team within the Operations division, and to communicate regularly and effectively with all other team members.
To work closely with the UK MES Operations Manager in regard to all aspects of service delivery and performance management
Provide first line support as required on operational and incident issues.
To support the Implementation team representing The Company at planning group meetings
To attend and provide input to joint investment committee meetings
To be responsible for the performance of all maintenance & service related operational obligations at the appropriate sites.
To contribute to internal steering group and strategy meetings.
To communicate issues and escalations in a timely and effective manner, to all stakeholders, ensuring appropriate escalation occurs.
To deliver operational excellence at the sites by meeting and exceeding operational contractual obligations.
To liaise with the Head of Operations over budget management for the account, making recommendations to achieving efficiency and working with ‘The Companies’ commercial & procurement division and other colleagues to optimise purchasing efficiency, in accordance with divisional strategies.
To be responsible for the production of performance reports to the high standards required and in line with contractual service level agreements.
To undertake audits of legacy equipment and verify lists of assets.
To liaise with the Trust, OEMs, building contractors, removals teams and other team members over the removal and re-installation of Legacy items as support to the Implementation team
To understand the operational contract and provide cover / backup to other Service Managers at other sites
Provide line management any division staff based on-site
Assume responsibility for site facilities – offices and equipment
Management of site related incidents
To liaise with site based engineering teams where appropriate
To provide support to the on-site consumable’s delivery team
Performance Indicators
To meet contractual KPIs
To ensure all service level agreements are being adhered to
Successful delivery of all onsite maintenance and contractual obligations
Timeliness and accuracy of performance reporting
Production of performance reports within contractual deadlines
Achievement of agreed personal and team objectives
Repair of first line faults and resolution of technical problems within timescales required
Ability to work with NHS, OEM and other staff
Positive feedback from client staff
Qualifications
Management & Leadership trained
Registered Clinical Scientist/Technologist
HNC/D or professional qualification in relevant subject - Essential
BSC in Radiography/Diagnostic Imaging
Essential Skills
Computer literate (Windows) to include Microsoft Office
Advanced Excel skills
Networking and IT skills
Excellent Influencing and negotiation skills
Strong interpersonal & communication skills
Detailed up-to-date knowledge of managing a wide range of medical equipment, including technical understanding
Able to work as part of a team or alone
Able to work to a deadline
Attention to detail
Understanding of clinical workflows
Worked with and influenced senior NHS clinical staff - Desirable
Specification of medical equipment - Desirable
MHRA Managing Medical Devices
Contract management skills
Essential Experience
Medical engineering contract management
Previous Field Service Role in Radiology Equipment - Desirable
Strong background in repair of Medical Imaging Equipment - Desirable
Experience of managing major equipment deliveries and installations - Desirable
Expertise in at least one equipment modality
Worked in NHS/Private Healthcare for >5 years
Mobility Requirements
Role location - Field based with attendance at Head Office in Theale as required
UK travel - 2/3 days per week to operational sites
International travel - Occasionally
Salary & Benefits
Royal London Pension Scheme – 3% EE contribution and 5% ER contribution
Death In Service Scheme after 6-month probation – 4 times salary
Perkbox employee benefit system
25 days annual leave + bank holidays
If you have all the above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward CV to
A DBS Enhanced Disclosure is required for all applicants