TENANCY ADVICE ASSISTANT
Carbon60 are looking to recruit a Tenancy Advice Assistant to work for a large council in Bournemouth.
ROLE: Tenancy Advice Assistant
SALARY: £13.69 p/h, circa £28,000 per annum (PAYE)
JOB TYPE: temp to perm
LOCATION: Bournemouth (BH11)
HOURS: Full time, Monday to Friday, 8:30am-5pm, hybrid after training (4-6 weeks).
THE ROLE:
To ensure that any payments received from customers are receipted in accordance with the Council's procedures.
To deal with contacts from tenants, other residents and third parties and log such customer contact on the system.
To provide basic advice and information to customers on housing management matters and other issues to answer customer contact.
To provide a reception service and deal with customer queries received through the integrated reception desk.
To receive complaints of anti-social behaviour and deal with these in accordance with policies and procedure.
To manage cases resulting from initial customer contact, e.g. permission for pets and changes to the tenancy agreement.
THE SUCCESSFUL CANDIDATE:
Previous experience in reception / admin roles.
Good communication skills, oral, written and presentations.
Good IT skills and IT literate.
Methodical worker with logic and pragmatic approach, setting high standards for themselves and others.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy