Cityworx are exclusively recruiting for an Operations Director on behalf of our client a leading water treatment and environmental specialist.
The Operations Director is responsible for all day-to-day activities and the health/growth of the production and service department whilst acting as RP for companywide H&S.
Responsibilities include but are not limited to:
General:
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Responsible for all day-to-day operations within the production and service departments
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Provide the highest level of customer service with a sales-minded commercial attitude while developing lasting customer relationships
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Responsible for company wide H&S and quality control of operations/procedures including regular auditing/reporting to ensure the highest standards are met and that all work is carried out safely, efficiently, correctly, and thoroughly
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Development and maintenance of systems of work ,procedures and departmental standards
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Establish company policies and processes inline with government guidelines and the business requirements
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Maintain accreditations and gain new accreditations as required
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Monitor and deal swiftly with any departmental issues (e.g. profit decline, employee conflicts, loss of business to competitors).
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Define patterns and work to eliminate recurring issues
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Demonstrate a good working knowledge of industry regulations, restrictions, and laws, and ensure the company adheres to all regulations
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Control resources and utilise assets effectively and efficiently
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Provide strong written and verbal communication with staff, suppliers and customers to facilitate growth of strong relationships
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Manage and maintain customer and supplier relations on all levels whilst maximising opportunities
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Develop/demonstrate working knowledge of regulations, restrictions, and laws, and ensure the company complies with current regulations
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Responsible for all software systems and databases alongside our external IT support
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Create an environment where staff can work safely and excel through encouragement and empowerment
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Oversee recruitment and training
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Control budgets/spend and minimise expenses/overheads
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Drive the company to meet targets through maintaining existing customers and constantly winning new contracts
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Ensure supplier quality is maximised whilst minimising COGS
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Evaluate and improve operations and financial performance of departments
Essential skills and qualifications:
NEBOSH certificate
Problem solving
Commercial minded
Previous experience within a service and manufacturing environment
Previous management experience
Technical knowledge
Clean UK driving licence
Preferred but not essential skills and qualifications
Water industry knowledge
Previous planning of field engineers
Basic electrical knowledge