Astute's Nuclear team is retained by a global engineering and design manufacture leader working in heavily regulated industries, such as nuclear, aerospace, and more. They develop sensors and instrumentation and control solutions for harsh environments and mission critical applications when safety and reliability matter. Our client is looking to recruit a Service Delivery Administrator to provide support the Service Department.
The Service Delivery Administrator will provide great customer service and manage any potential service requests from the wider team. The role comes with a salary of around £25,000, the opportunity to work with a growing company, development opportunities, pension scheme and more
If you're an Administrator and are looking to work for an organisation that believes their people are the key to success, then upload your CV to apply today.
Responsibilities and duties
As the Service Delivery Administrator you will:
Support the service portal ticketing system, raising and allocating new tickets, updating through to completion
Perform 1st line activities and provide engineering support
Maintaining the telephone support service during specified hours
Provide monthly KPI reporting
Liaising with the User community solving any service issues therein
Undertaking activities following standard company processes
Generate, review and maintain the activity document set
End to end order processing and billing/invoicing activities
Supplier management
Client/ stakeholder liaison
Stock management: looking after the spares pool at the Seascale office
H&S and First Aid representative for the team.
Professional qualifications
We are looking for someone with the following:
Business administration qualification and/or equivalent service-based discipline experience
Previous experience in a Service position and a proven track record of successful delivery of quality product/service support
Experience within organisations which have robust engineering practices
Ideally an awareness of ISO 9001:2015 standard
Personal skills
The Service Delivery Administrator role would suit someone who has:
Previous experience delivering excellent customer focused service
Demonstratable problem solving abilities
Ability to work well within a small team and able to deliver under pressure.
Salary and benefits of the Service Delivery Administrator role
Salary of around £25,000
Company progression and personal development
25 days holiday
Hybrid working
INDNUCAstute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful