Morgan Law are currently recruiting for an Interim Business Analyst for a local authority in the South East. Sitting within the Recovery Programme, this role will participate in the delivery of the council's Recovery programme through identification and analysis of opportunities for service improvement and efficiencies and by leading projects included in the programme. This will contribute to the delivery of the strategic aims and derive from the development and implementation of the TOM.
The role will proactively work across the Council in implementing the key design principals of prevention and reduction of demand through customer/community enabling, automation of processes, improved access to services and information for customers, earliest possible resolution of customer enquiries and a streamlined & efficient approach with common technology, processes and roles.
Supporting operational leads to develop end-to-end process reviews and redesign processes that lead to easier customer journeys; utilise technology to allow residents to "self-serve"; capture data that will help us improve services further; and drive out demonstrable and measurable efficiencies.
Critical to these end-to-end reviews will be to model and promote a "One Council" view, ensuring that dependencies with other functions/processes are recognised