Network Resource Officer
Job Type: Temporary
Sector: Healthcare
Start Date: ASAP
Duration: This is expected to go until 30th March 2025, and maybe longer
Location: Norwich
Remote Working: No – This role is onsite based.
Band: 6
Pay Rates:
£17.98 – 21.50 paye inclusive of holiday pay per hour
Rates quoted above are depending on skill and experience.
Working Days and Hours: Monday to Friday, 37.5 hours pw
Job Summary
We are recruiting for a skilled and proactive Network Resource Officer to join our clients IT team on a temporary basis, supporting their network infrastructure. This role is critical in ensuring seamless network operations, providing support for network-related incidents, and handling service requests. The position requires an individual with in-depth knowledge of network systems and the ability to work effectively within a healthcare environment. The successful candidate will be based onsite in Norwich and will play a vital role in maintaining and enhancing the Trust’s network infrastructure.
Main Duties and Responsibilities
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Provide expert support via the Service Desk for network, telecommunication, and related system incidents and service requests, ensuring timely and effective resolution.
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Conduct detailed investigations of network issues reported by desktop support, including examining network switches for port connectivity and VLAN assignments. Provide new network connectivity as required.
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Act as the primary point of contact between the Trust and third-party support companies for network-related issues, ensuring effective communication and problem resolution.
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Handle daily moves, changes, and installations of new data points and telephone extensions, ensuring minimal disruption to users.
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Provide advice to users on telecom products, such as headsets, answering services, and cordless handsets, to ensure they make the best use of available technology.
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Collaborate with users, other IT staff, and suppliers to diagnose and resolve network problems, ensuring the network operates at optimal performance levels.
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Participate in LAN migration projects, including planning and executing out-of-hours work as necessary to meet project deadlines.
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Replace and refresh network switches, ensuring all connections are properly migrated, and improve cable patching during network migrations.
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Apply thorough knowledge of network technologies, including Extreme/Enterasys switches, Extreme Management Centre, Extreme WIFI platform, and CISCO Software Defined Networks, to maintain and enhance network performance.
Person Specification
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Knowledge of the installed hardware, software, and network procedures used across the Trust.
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Strong communication and negotiation skills, with experience in interacting with users, staff, and suppliers.
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Demonstrate a proactive approach in handling user requests, diagnosing complex network issues, and implementing effective solutions.
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In-depth understanding of network and security technologies, including Extreme/Enterasys network switches, Extreme WIFI platform, CISCO Software Defined Networks, and Checkpoint R81 firewall.
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Ability to plan, execute, and evaluate work to meet time, cost, and quality targets, particularly in network migration projects.
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Competence in managing network switch replacements and migrations, including patching, and improving cabling standards.
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Qualifications (Desired): Relevant qualifications for CISCO and firewall platforms, and knowledge of Extreme network switch configuration are desirable.
Questions
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Do you have previous experience working as a Network Resource Officer or in a similar role within a large complex organisation, preferably within the NHS or Healthcare sector?
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Are you familiar with the network technologies used in healthcare/similar settings, including Extreme/Enterasys switches, Extreme Management Centre, and CISCO Software Defined Networks?
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Have you previously been involved in network migration projects, including planning, and executing out-of-hours work?
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Do you have experience diagnosing and resolving network issues by investigating connectivity on network switches, checking VLAN assignments, and managing patch panels?
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Do you meet the criteria above, and are you available to start employment on ASAP, if successful and once fully compliant*?
*Please Note: This position will be subject to employment, and background checks undertaken by Your World Recruitment. This will involve the completion of a new DBS (disclosure barring service) application