Hours: Monday night - Friday night: 9:30pm - 6am with 1-hour unpaid lunch break. Sunday night: 9:30pm-1am
Responsibilities:
- Order Management: Enter customer orders, verify accuracy, and check for discrepancies in weight or quantity.
- Customer Interaction: Handle inquiries and orders via phone or WhatsApp, ensuring excellent customer service.
- Customer Tracking: Monitor for missed orders from regular customers and follow up as needed.
- Pricebook Maintenance: Update pricebooks with new orders and clean up historical data.
- Invoice Processing: Print and ensure the accuracy of invoices.
- Special Requests: Collate special requests and communicate them to the production team.
- Daily Handover Contribution: Prepare and communicate information on product shortages, not available (NA) items, and other relevant updates for the daily handover.
Additional Duties:
Assist in picking and packing orders in the production area.
Collate and organise operational paperwork and technical records.
Support general sales administration tasks.Skills:
- Strong attention to detail and accuracy.
- Ability to work independently and manage time effectively.
- Experience in a similar role, preferably in the food service industry, is an advantage
- GCSE or equivalent (preferred)
- Order management system: 1 year (preferred)
- Administrative: 1 year (preferred)
- Food service: 1 year (preferred)