Job Title: Service Engineer
Reports to: Operations Director
Location: Portsmouth
Company Overview: A well-established and rapidly expanding company providing materials handling solutions to customers across the UK. As a leading independent Forklift Truck dealer in the region, we are dedicated to offering exceptional customer service and maintaining our reputation as industry leaders.
Job Summary: As a Service Engineer, you will play a crucial role in maintaining and servicing our customers' equipment on-site, ensuring high standards of safety and efficiency. Reporting directly to the Operations Director, you will be expected to perform thorough examinations, provide feedback, and maintain a professional demeanor, representing the company positively at all times.
Key Responsibilities:
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Perform scheduled preventative maintenance services within specified timeframes, ensuring all work is completed to the highest standard.
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Accurately complete all necessary paperwork and data entry into the PDA system within the required timescales.
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Maintain predetermined van stock levels and conduct weekly van maintenance checks. Ensure the cleanliness and organization of the van at all times.
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Provide timely and appropriate feedback to customers and the service coordinator regarding the progress of work, ensuring clear and effective communication.
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Conduct site-specific risk assessments and strictly adhere to all safe systems of work and procedures.
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Maintain a professional appearance and demeanor at all times, reflecting the company’s values and commitment to customer service.
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Relay any important customer information back to the company to enhance service delivery.
Person Specification:
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Demonstrates strong organizational skills and a methodical approach to completing tasks.
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Ability to efficiently and accurately complete all necessary documentation.
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A customer-centric approach, with a commitment to delivering excellent service and maintaining professionalism in all interactions.
Working Hours:
- Monday to Friday, 8:30 AM – 5:00 PM
Benefits:
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Competitive pension scheme with a 5% employer contribution.
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25 days of annual leave, increasing by one day per year of service up to a maximum of 30 days.
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Private healthcare coverage.
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Overtime paid at 1.5 times the standard rate