We are very excited to announce a new development which is happening in Tower Hamlets, London. The council are taking back ownership of the leisure facilities across the borough. The Wellness Agency is supporting the recruitment of the new teams within the borough to reopen their facilities that will have undergone renovations and large investments to ensure their success.
Benefits of working for the council include generous salaries, high pension contributions, 35 hour week, excellent holiday and annual bonuses as well as many more. We are looking for dynamic team members who will be proud team members of the new flagship spa in the borough.
The role of Spa Receptionist will be responsible for liaising directly with Spa Manager or duty manager in their absence to ensure a smooth day to day consistent operation, efficient reception, and maintenance of the Spa Department. Including operation, programming, promotion, sales, developing staff and ensuring excellent customer services whilst achieving business, income, financial and operational targets.
Essential Responsibilities:
- Responsible for maintaining the efficient and effective control of the day-to-day operations. Ensure own duties are carried out efficiently and economically within agreed policies and procedures. Ensuring that required levels of cleanliness, customer supervision and equipment checks are maintained.
- Responsible for the co-ordination of the booking systems and filing of all relevant correspondence. Booking treatments, in a scheduled manner ensuring continuity and smooth operation of the daily running of the Spa. To check and ensure that all new Spa patrons fill out all necessary forms in compliance with policies.
- To operate the Spa reception by booking all enquiries for tours of the facilities, serving Spa patrons, dealing with complaints and enquiries, preparing areas and the Spa for sessions as and when required, writing Spa patron schedules for clients and ordering lunch and co-operate with the food and beverage supplier.
- Maintain a good and positive image of the Spa and LBTH to members and the public generally by providing a welcoming, helpful and professional service.
- Ensuring customer compliance with the Spa rules and procedures. To ensure the safety and control of customers and the public generally within the Spa and that all relevant regulations applicable to the Spa’s operation are enforced and complied with.
- To assist Spa patrons with use of the facilities and activities and to encourage maximum use of the Spa Experience.
- Adhering to all Health and Safety requirements, including all procedures in relation to fire precaution, licenses, food, COSHH, heating, ventilation, energy management and conservation, in a manner commensurate with the post holder’s responsibility.
- Selling of Experience, treatments and retailing merchandise. To actively encourage bookings of the Spa’s experience and treatments to enquirers in person and on the telephone, communicating new ventures and recommending appropriate services to potential customers. To be responsible for achieving the Spa sales targets and to supervise the marketing and promotion of the Spa.
- To operate IT systems on both reception and manage the Spa programme booking system.
- Actively contribute to the council’s priorities and outcomes in a way that promotes a ‘one organisation’ approach.
- Develop and maintain positive relationships with colleagues, stakeholders and communities to ensure the council and the directorate strategic priorities are effectively implemented.
- Promote equality among all staff and ensure that services are delivered in a non-discriminatory way, that is inclusive of all disadvantaged groups.
- Support organisational change and learning, following and implementing appropriate systems of self-development, communication and engagement, quality measures, monitoring and review in delivering the functions of the role.
- Promote sustainability, including encouraging a culture of innovation and accountability amongst all council staff.
- Support the Manager in actively developing and maintaining effective relationships and partnership – internally with other Departments; with customers, club and other bodies; and with clients – in order to ensure effective operation and to raise awareness and use of the Spa.
- Maintain all appropriate records, systems and financial procedures in accordance with instructions and regulations. As required be responsible for cash handling within the Spa: - commissions, daily sales, visitor analysis etc.
- To receive, receipt and account for all monies in accordance with procedures. To empty various cash boxes, sorting counting and recording the cash and receipting and validating as required. To sort and count cash and cheques for banking purposes, checking totals and completing paperwork, including cash reconciliation and banking procedures.
- To promote, operate and ensure the smooth-running booking system, record debtors and ensure that any deviations are brought to the management’s attention.
- To maintain records for activities such as sale of goods stock, suppliers, booking levels etc. Ensuring stock losses or breakages are reported to Spa Manager as soon as discovered.
- To assist as necessary that resources are adequate stocked and accurate records relating to stock control are maintained.
- To maintain all ‘Good Housekeeping’ systems and operate a range of computerised management and software packages. Entering data and obtaining output from electronic data processing equipment in accordance with agreed procedures.
- To ensure cleaning of the premises and equipment is completed the highest possible standards are maintained as required.
- To carry out routine monitoring and basic repair and maintenance of equipment and fittings as required, logging all major faults and repairs in the correct way i.e. logging it via the Facilities Management Help Desk