Head of IT Operations
Leeds/York/Manchester – Hybrid working
£85,000 - £95,000
Elevation IT we are seeking a highly skilled and experienced Head of IT Operations to lead one our key clients IT infrastructure and operations to new heights!
Key duties & Responsibilities
Ensure IT services are delivered to agreed SLAs with high-quality incident management processes.
Implement and maintain ITIL-aligned IT Operations capability.
Maintain and support IT infrastructure, planning investments, and ensuring cybersecurity standards.
Deliver a fit-for-purpose infrastructure supporting a wide variety of needs.
Implement and deliver high-quality incident management processes.
Oversee the service desk, promote self-service solutions, and ensure efficient issue resolution.
Implement ITIL-aligned change and problem management processes to prevent repeat issues.
Deliver expert problem management driving investigation and improvement.
Manage and develop a team of IT professionals, ensuring efficient operations.
Identify and mitigate IT operations risks, ensuring timely completion of actions.
Develop a contract management framework, ensuring clear SLAs and performance tracking.
Deliver efficient service and supplier management.
We are keen to speak with IT professionals who possess the following skills and experience:
Demonstrable experience leading an IT Operations function, with proven vendor management and cloud migration experience.
Familiarity with COBIT, Sarbanes-Oxley, ITIL, and cybersecurity issues.
Strong leadership, problem-solving, and communication skills.
A people person with experience managing a variety of stakeholders.
Good technical knowledge combined with strong soft skills to motivate a team and build relationships.
To find out more contact us today