We are recruiting for a leading UK-based company that are recognised for their commitments to ethical practices, using natural and cruelty-free ingredients in their products. They are dedicated to supporting charitable causes, reflecting a strong ethos of giving back to their community, and believe it is also important to create a fulfilling and healthy workplace for their hardworking employees.
They are looking for a Customer Service Manager to join their Horsham team on a full time basis (Monday - Friday, 9:00am - 5:00pm).
Why Work Here?
4% pension contribution
Life assurance plan
Additional day of annual leave and a £500 bonus (pro rata) after 5 years of service
Further extra day of annual leave and a £1,000 bonus (pro rata) after 10 years of service
Half-day annual leave on Christmas Eve and New Year's Eve
Free parking
50% discount on company products
Weekly delivery of fresh fruit and snacks to the office
Who Are They Looking For?
A driving license is required.
Strong attention to detail and excellent communication skills.
Ability to manage workload and prioritize tasks effectively.
Proficiency in English, both written and spoken.
Good numerical skills and familiarity with Microsoft Office (Word and Excel).
Enthusiasm for learning new skills and developing product knowledge.
Proactive, "can-do" attitude with a focus on improvement.
Previous experience in a customer care role, especially with telephone, live chat, and email (using Gorgias), is a plus.
What Does The Role Look Like?
Manage and support the customer service team, ensuring workflow efficiency and team productivity.
Resolve customer complaints and service issues, liaising with other departments as needed.
Conduct yearly performance reviews and oversee team leave and sickness.
Train new employees and keep the team updated on systems, products, and procedures.
Handle customer communications across various channels, process orders, and manage customer returns and refunds.
Maintain professional relationships and assist other departments with administrative tasks.
If you are interested in becoming a part of an ethical and environmentally friendly company who cares about what they do, apply here or contact Jamie Watson at Clearline Recruitment.
Job Title: Customer Service Manager
Salary: £30,000 per annum
Location: Horsham
Full Time: Monday - Friday, 9:00am - 5:00pm