CHC Administrator
The post holder will support the CHC Heads of service in discharging their responsibility to provide assurance to all stakeholders that the CHC service are delivering a high quality, effective, person centred and value for money service.
The post holder will deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships.
The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work in order to meet various deadlines and targets.
Location: Sleaford
Job Type: Temporary
Duration of booking: Expected to last 5 months with possible extension
Proposed start date: ASAP
Pay Rates: Up to £14.00 per hour Umbrella or £13 per hour PAYE inclusive of holiday pay
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm
Sector: Healthcare
Based: Office / Hospital
Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate
Inputting and maintaining data on data systems, together with the associated correspondence
Monitoring data input and printing reports from computerised systems as required
To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required
Collation and preparation of relevant documentation in support of service delivery
To support administrative function in the setting up of care packages, as required
To support administrative duties relating to Liberty Protection Safeguards
Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required
Deal with invoice queries in an efficient and timely manner, as required
Adhere at all times to the service guidance, and work within established policies, procedures, protocols and systems ensuring quality standards and performance as directed
Answer telephone calls, taking messages and passing on accurately to the relevant department/person
Ensure that general office supply levels are maintained, escalating to line manager if stocks are low
To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to
Promote the image of the department, checking that notices and leaflets are up to date and well presented
Resolving complaints if possible, and escalate when required. Ensure that complaints are dealt with appropriately, and in accordance with policy
Word processing and processing documents (scanning/photocopying) when required
Demonstrate office systems and departmental processes to new starters
Undertake research and development as directed
Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales
Willing to engage with and learn from peers, other professionals and colleagues to constantly improve quality of work
Demonstrate a strong desire to improve performance and make a difference by focusing on goals
Adaptability, flexibility and ability to cope with uncertainty and change
To ensure compliance with all statutory and mandatory training
Carry out any other duties as may reasonably be required by their line manager
Skills & Knowledge
Demonstrable experience of working in a busy administrative environment
Experience dealing with customers or service users
Experience working with computerised data systems
Awareness of equality and valuing diversity principles
Understanding of Confidentiality and Data Protection Act
High level of keyboard skills and able to use Microsoft Office programmes
Ability to work effectively as part of a team
Good numeracy skills
Effective organiser, influencer & problem solver
Able to work on own initiative, organising and prioritising own workload to set deadlines
Clear communicator with good writing, data entry and telephone skills
Flexible approach to work
Good observational skills are essential