Job title: Business Administrator Apprentice
Location: Dover
Salary £23K
Permanent
Role Purpose & Responsibility
The Operational Development Team drives the understanding and resourcing of customer interactions across all customer facing teams through data analysis and interpretation, whilst identifying and maximising service improvements through digital projects. This is achieved through technology or process review with a focus on user needs, organisational reputation, income generation and cost avoidance.
Main Duties
To help support and monitor key systems managed within the team
To create, update and review customer and staff facing forms
To monitor and review telephony call flows
To update website and Intranet sites ensuring plain English is used and accessibility guidelines are followed
To review outputs of front facing technology to ensure it is kept current and in clear formats
Participate in various technology development projects and initiatives aimed at improving processes and customer satisfaction
Essential Skills
Excellent interpersonal and communication skills
Providing excellent attention to detail and high levels of accuracy
Excellent working knowledge of office products such as Word and Excel
Must have at least maths and English at GCSE level