My leading IT services client, West Drayton, are looking for someone ambitious and friendly to join their customer service desk.
Responsibilities:
• Answering telephone calls promptly and professionally.
• Logging all new incoming calls onto in-house system.
• Ensuring that the fault details are clearly and correctly defined on each call.
• Liaising with Technicians, Purchasing, Account Managers, Schedulers and Directors to ensure calls are actioned as required and Customers are updated accordingly.
• Preparing and sending Quotations to clients for parts and labour.
Skills
• Previous telephone-based Customer Service experience
• Have a good, clear telephone manner
• Thorough, demonstrates attention to detail
• Organised and able to identify and prioritise work
• Demonstrate Intermediate MS Office skills