Carbon60 are currently working alongside one of the UK's leading energy suppliers based in Havant to recruit a Customer communication advisor on a temp basis for the next 8 months.
The position will focus on ensuring customer communication regarding planned power outages due to essential maintenance is effective in providing up to date information.
We are looking for 6 individuals who have a talent for providing excellent customer service and a strong attention to detail.
These positions will be based in the office 5 days a week on a rotational shift basis including 2 Saturday in every 6 weeks.
Key Responsibilities:
Proactive Customer Contact: Initiate communication with customers about planned power outages, providing timely and accurate information.
Customer Service Excellence: Ensure customers receive top-notch service, addressing their needs and concerns promptly and professionally.
Identify Vulnerable Customers: Recognise vulnerabilities during customer interactions and confidently discuss available support services.
Internal Coordination: Communicate effectively with engineers and office staff to ensure seamless information flow and service delivery.
Flexibility and Support: Be available to support during bad weather conditions and flexible with working hours.
Qualifications and Skills:
Outstanding customer service skills.
Excellent verbal and written communication abilities.
Strong attention to detail.
Confidence in discussing vulnerabilities and support options with customers.
Ability to work collaboratively with engineers and office staff.
Flexibility to work and provide support during adverse weather conditions.
This is an excellent opportunity to work with a leading company, gain skills within customer service coupled with competitive rates of pay.
Interviews will be held shortly with starts available over the next 2 weeks.
All candidates will be required to complete a basic BPSS (criminal record check)
For more information on these roles please contact the Carbon60 team.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy