Desktop Support Engineer
Gloucester-(Full Time On-site)
Permanent
Key Skills:
MECM: Experience with Microsoft Endpoint Configuration Manager (MECM) for efficient device management.
Automated Deployment Processes: Familiarity with automated deployment techniques.
Microsoft Windows 10 & 11 Enterprise x64: Proficiency in managing Windows operating systems.
Microsoft 365 Suite of Applications: Knowledge of Microsoft 365 tools and their integration.
Supporting One Drive in a Corporate Environment: Ability to assist users with One-Drive usage.
Remote Administration and Support: Competence in remote troubleshooting and assistance.
Networked Printers: Understanding of printer setup and maintenance.
Software Deployment and Asset Management: Experience in deploying software and managing assets.
NTFS Folder and File Permissions: Knowledge of access control settings.
Broad Knowledge of Desktop Hardware: Familiarity with various desktop-related hardware components.
Proven Relevant Technical IT Experience: Demonstrated expertise in an IT Desktop support role.
Desirable:
Migration experience to M365 applications
Microsoft Endpoint/Azure modern desktop management administration
Scripting knowledge. VB, Powershell, SQL queries
Experience in supporting multi-site AV setups or an interest in learning
Azure knowledge
Ivanti Service Manager
CrowdStrike
Cisco VPN
Desktop Virtualisation experience
Microsoft 365 Certified: Modern Desktop Administrator Associate
ITIL V3/V4 support framework and change management