M&E Administrator / Coordinator – Crawley – 30K
I am currently representing an excellent heating specialist who are on the lookout for a M&E Administrator / Coordinator to join their growing team. Based from their office in Surrey they work across a wide range of high end commercial and industrial clients within London & M25 and have also worked across Europe.
THE ROLE:
Logging customer calls & job requests via telephone & portal;
Ensure jobs are logged accurately & escalated in a timely manner to achieve SLA's
Maintaining & Updating system
Liaising with Engineers, Contract team, Subcontractors and Customers on job status
Manage fluctuating workloads in Shared Outlook mailbox
Promptly investigate customer queries & provide feedback
Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times
Close PPM jobs
Raise supplier and sub-contractor purchase orders
General Administration duties
Ideal Requirements:
Experience of working on a Helpdesk in an FM / Facilities environment
Proficient with MS Office – full IT System training given.
Excellent Customer Service & communication skills (Verbal & Written English essential)
Ability to prioritise multi task whilst working under pressure
Flexible Team player approach with a "Can do" attitude at all times
PACKAGE:
25 – 30K – depending on experience
Hours – 8 – 4 OR 9 – 5 – Flexibility within those times
5 days a week office based
25 days holiday + bank
Pension Contribution
If you feel you would be well suited for the role or would like to find out more, please send your up to date CV