Customer Service Scheduler
Location: Worthing / Durrington, West Sussex
Hours: Shift Patterns (Early, Mid, Late mix)
Project Partners are now on the look out for experienced Customer Service Advisors based in West Sussex / East Sussex who are looking for a new Customer Service role, based onsite Monday - Friday in their lovely offices in Durrington, Worthing, West Sussex.
Role Summary
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To dispatch reactive and non reactive work to the Customer Response Technicians in your area ensuring that all response times and RBD’s are met where possible.
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P1 to be dispatched within 10 minutes of receipt of work order into Corona.
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Keep day sheet/standby sheet up to date.
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Make all Customer contact within 30 minute SLA and then update continually.
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Actively monitor and maintain your work group ensuring that all work orders are updated and closed in a timely and accurate manner.
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Update all systems and email any work orders that need cancelling to your county inbox for cancellation.
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Update CSMS with relevant information.
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Follow process for P1 Pollutions and Foul in properties.
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Liaise on a regular basis with the County Customer Team Leader to proactively discuss the outstanding workload.
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To provide cover and assistance to colleagues as and when required.
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To provide a full handover to the next shift.
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Attend meetings/one to ones with County Team Leader.
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Read all emails and access web portal to keep updated on relevant information.
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Carry out any other duties appropriate to this post
Candidate Requirements:
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Proficient on Microsoft Office (Word, Excel, Outlook, Teams)
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Good telephone manner
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Strong verbal and written communication skills
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Computer Literate
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Experience working in customer service administration role is a desirable
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Multi-tasker who can work in a fast paced office environment
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Experience working to KPIs and Customer Service targets
Benefits:
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23 days annual leave, plus bank holidays
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Access to Peoples Pension scheme
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Life Assurance and Critical Illness cover
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Continuous Development Opportunities
Apply today for more information