The Workplace Coordinator will work with the Workplace Manager to review and identify opportunities to improve FM service delivery. They will support the workplace Manager with the delivery of a full range of FM services, determining procedures and methods for achieving improvements to align with both the client and company objectives.
The individual will be a key contact for the client's departmental stakeholders across the business and will be expected to develop a proactive professional working relationship, raising the standards and profile of the Workplace Team and ensuring customer satisfaction is achieved.
Key Responsibilities
Ensuring a customer focus within all areas of operational activities, and that productive relationships are maintained with key client contacts.
Support the Workplace Manager in delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
Support the Workplace Manager with the self-delivered and sub-contracted services, ensuring contractual maintenance is delivered and maintained at, or to a higher standard than, contractual SLA's & KPI's.
Ensure the provision of healthy and safe working conditions through effective implementation, monitoring and review, of Client and Company health and safety policy and processes across CBRE and Sub-contractor activities.
Support and administer the existing supply chain process, that sit outside of CBRE core delivery, including reactive requests and associated finance processes.
Work with the workplace managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
Ensure extra works jobs are managed through to completion in a timely manner, escalating any issues where required.
Inspect the site on a planned and ad-hoc basis to ensure the client's needs are being met, and to appraise the performance of the team.
Organises reactive and fabric maintenance in a timely and cost-effective manner raising jobs and allocating to the team
Oversight and support of CBRE colleagues in relation to minor projects and moves/relocations etc
Provide Reception cover for holidays and sickness.
Ordering stock
Stock Replenishing
Promoting and maintaining the core Values of CBRE =
Undertake both written and verbal communication to the site customers relating to all requirements and service issues, including the maintenance of site SharePoint Pages.Candidate Specification
Good interpersonal skills with ability to communicate across management levels
Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
Accurate and exceptional attention to detail
Pro-active and enjoys working autonomously and as part of a wider team
Innovative and able to identify FM and wider business opportunities
Confident and assertive
Sociable and outgoing
Flexible approach to work
Understands and appreciates the importance of using discretion
Team player who deals effectively with colleagues and clients