Customer Experience Agent
Uxbridge West London - Hybrid Working Available
Starting Salary: £23,000 - £25,000, plus up to £5,000 yearly in bonus
The Company
This exciting opportunity to work for a well-established and expanding Accident Management Company who look to provide clients with replacement vehicles following a non-fault accident. The company have been established for over 27 years and are currently going through a period of significant growth and as a result of this are looking to recruit for a driven and personable person to join the team.
Key Responsibilities:
Manage new customer referral calls
Sell the company and our many benefits to maximise hire vehicle opportunities
Use a variety of resources to investigate key factors such as cause, accident-related damage and fraudulent behaviour
Arrangement of a replacement vehicle while theirs is off the road
Empathetic to the clients situation
Identify key requirements for replacement vehicles
Key Skills and Knowledge:
Great on the phone and ideally previous call handling experience
Recent customer service experience either face to face or over the telephone
A confident communicator
Friendly bubbly individuals who value teamwork
Have an interest in further developing your skills and experience
Ideally an interest in the automotive industry or willing to learn
The Ideal Candidate:
This role would suit someone who is bubbly, friendly and who has a great passion for customer service. The role calls for someone who is happy to work in a fast paced role, is confident, eager to learn and a real people person.
Hours:
(Apply online only), (Apply online only), Mon - Friday
Approx one Saturday per month (Apply online only) paid on top of salary
What benefits are there?
We offer 25 days holiday (plus Bank Holidays) with the ability to buy additional days.
We have a workplace pension scheme in which the company will contribute up to 5% when you do the same.
Health and wellbeing support including a Healthcare Cash Plan
Life assurance 4x annual salary
Company online portal offering a whole host of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.
Structured training and development opportunities
Rewards scheme
Various social activities such as the races, an annual summer and Christmas party.
A monthly staff meeting with the whole office, including a recognition programme and a game!
A monthly team meeting for business updates, to celebrate achievements within the team & a prize for the Star of the Month as nominated by your colleagues