We are looking for an Account Manager to join our Cabin Services team based in Heathrow Airport (Terminal 3):
£46,821pa
Working Any 5 out of 7 days
Contracted to 40 hours per week
Shifts between 05:00 & 23:00
Permeant or Temp to perm options
Benefits: 24/7 GP support for you & family , Mental Health support & Life Event Counselling, Get Fit Programme, Financial and legal support , Cycle to work scheme & Discounts.As an Account Manager within Cabin services, you will be co-ordinating a team to deliver the cleaning services on aeroplanes to both short haul & long-haul flights airside. Working with the Heathrow airport to build and maintain strong relationships whilst statically working with them to understand their product and needs so the team can exceed expectations.
Our Account manager is the main point of contact for both Heathrow airport & the cabin services team , problem-solving to resolve day to day challenges, driving performance and SLA and ensuring a quality service throughout the structure whilst working within demanding time frames.
Due to the nature of this role, you will be required to do a Police check , full financial credit check and 5 years’ worth of referencing.
Ideally you will be an experienced Account manager within Airlines or similar field. Great communication style coupled with an analytical mind to deliver key messages and reporting. Ability to juggle 20 tasks at once whilst growing the contract and expanding the service to achieve results.
Account Manager – Experience & Attributes:
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with by continuously proposing solutions that meet objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints
Assist the operations team in meeting monthly SLAs Driving Quality, Safety performance, and On-Time Delivery.
Manage and coach the teams to deliver a high-quality service
Examine and investigate operational reports & complaints and address them.
Examine, react and respond to reports on health and safety.
Investigate poor performance which has created delays and quality concerns.
Drive ongoing improvement in service delivery.
Ordering supplies and equipment for operations & Liaise with the laundry provider to guarantee adequate supply
Ensure that teams follow airport and airline requirements & Conduct quality audits
Attend daily operational calls with the client.
Prepare and present accurate and timely financial reports to internal and external stakeholders.
Collaborate with clients to ensure accurate and timely billing and resolve any billing discrepancies.PLEASE APPLY ONLINE TODAY and a member of the team will be in touch
Contact us on: (url removed) or call us on (phone number removed)
Suitable for: Client relationship manager, Client services manager, Service manager, business development manager