Time Appointments are working on behalf of a prestigious financial services company based in Ipswich, who are recruiting for a professional Technical Customer Service Executive to join their team on an initial Maternity cover basis.
Skills & Experience Required:
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Proven customer service or administrative experience gained from a professional regulated environment
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An understanding of anti-money laundering (AML) issues and ID verification processes (preferred)
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A strong customer service/customer focussed ethos
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Ability to work under pressure and in a regulated environment
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Excellent IT skills including the use of Microsoft software
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A diligent worker with a high level of attention to detail
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Strong communication skills, written and verbal
Key Duties & Responsibilities:
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Delivering outstanding customer service to clients, with a sympathetic view of their needs and reasons for getting in touch
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Supporting clients on-boarding onto systems, providing timely responses and resolutions of support requests
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Supporting the Product Team with inviting new users onto the system and replying to queries from wider business
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Regular client communication via ticketing system
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Work closely with all divisions of the team to get to the underlying cause of a problem and gather all the required information to ensure the customer gets the best possible experience
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Replying to user App Store reviews and enquiries on social media
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Translating technical lingo into more understandable terms
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Supporting client electronic signatures via Docu Sign when necessary
(V/12902)