Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team.
This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.
Responsibilities
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Act as the primary point of contact to key accounts
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Manage and resolve a wide range of account queries
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Continuously develop the service offering to key accounts
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Communicate any billing issues to the billing team and vice versa
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Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program
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Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
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Support the launch of new products of services through effective internal and external communication
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Support back-office in providing aftersales support and customer care
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Various standard and adhoc reporting
Desired personal attributes
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Excellent organisational skills
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Self-motivated
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Excellent verbal and written communication skills
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Good arithmetic skills
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Computer literate with strong Excel and Outlook skills
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Excellent attention to detail
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Good at working as part of a team and individually
In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business