We are looking for an Operational Impacts and Community Engagement Lead to join Heathrow on a permanent basis working hybrid 2-3 days per week in office.
The Operational Impacts and Community Engagement Lead is responsible for leading the delivery of engagement with Heathrow's local community stakeholders on key operational impacts, in particular noise and airspace change.
We know that aircraft noise and air quality remain an issue for those living around the airport. That's why we strive to work together with our local communities, airlines, NATS and the Government to understand, monitor, manage and reduce the effects of aircraft operations. Reporting to the Head of Noise Strategy, you will lead on the delivery of Heathrow's engagement strategy for local stakeholders on local airport impacts including noise, air quality, the modernisation of Heathrow's future airspace, and operational changes. You will have the relevant technical expertise to lead on all noise and airspace-related communications to ensure messaging is aligned for all stakeholders and across all areas of the business.
You will have three key priorities: building understanding amongst local stakeholders of Heathrow's activities to reduce noise, managing communication on our multi-million-pound noise insulation scheme and supporting the Operations and Solutions teams to engage communities on airspace change and other relevant operational activities and business changes.
Role Overview: The role is crucial for leading non-acoustic aspects of noise management, including community engagement, improving web presence, and managing community surveys
Role Requirements: The ideal candidate should possess strategic thinking, creative communication skills, and a basic understanding of aviation operations.
Previous Role Holders: Previous holders of the role had strong aviation backgrounds and creative communication skills, which are essential for effectively conveying complex information to the public.
Industry Experience: While aviation experience is preferred, candidates from other sectors dealing with public-facing issues, such as transportation, nuclear, or mining, are also considered.
Team Structure: The team consists of six members, including the new role, with responsibilities spanning noise strategy, community engagement, and complaint management.
Work Environment: The role involves hybrid working, with occasional off-site engagements and community forums every six weeks, plus evening events and public consultations.
Essential
Experience of implementing sound engagement and communications strategies on challenging, technical and sensitive topics
Strong capability and experience of building and maintaining relationships with a network of
challenging stakeholders
High levels of sensitivity and judgement and the ability to influence outcomes effectively by having the confidence and credibility to constructively challenge colleagues in the interest of protecting Heathrow's reputation within in the local community
Excellent written and oral communication skills and a demonstrable ability to simplify complex issues accurately, and write inclusively for all stakeholders
Competent in building internal and external relationships and experience of providing high level communications advice and briefings to senior colleagues
Desirable
Graduate and/or post graduate qualification preferably in a community development/ engagement/ communications/ marketing field
Good understanding of how Heathrow's operations work and its related rules, policies and regulations
Good understanding of the Government's plan to modernise the UK airspace, as well as knowledge of the CAA's Airspace Change Process
Ability to work at pace to manage multiple tasks to tight deadlines
Strong organisational skills and a completer/finisher mindset
Detailed knowledge and understanding of the community engagement landscape, preferably with knowledge of the regulations & legal considerations concerning public consultation and engagement
Location: The Compass Centre, Heathrow/Hybrid
Salary: TBD
Please send your CV if you are interested.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy