Manage all customer calls in a friendly, professional and proactive way
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Manage key client and customer relationships in conjunction with the external sales team
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Management of the CRM system
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Own the sales administration process around response, tracking and monitoring lead generation activity, accountable for developing the MQL’s and SQL’s
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Manage the customer journey through from initial enquiry to sale and completion and ensure it is a smooth one.
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Manage the outbound and inbound internal sales functions