Customer Service Coordinator
Job ID: 32620
Salary: £26,000 (subject to experience)
Monday – Friday (8:30am – 5:00pm)
Bromsgrove
Full Time – Permanent
About the company:
Our client is a UK based privately owned Company who offer a comprehensive service covering a wide range of equipment, including enteral feeding pumps, patient monitoring and numerous patients connected devices. Their services include maintenance, upgrades, logistics, decontamination and project management to some of the world’s largest medical equipment manufacturers. They specialise in partnering with OEMs to provide a package tailored specifically to each customer.
Role Overview:
To provide administration and planning support within the Customer Service Centre in order to meet or exceed Business and Customer requirements. Ensuring paperwork and database accuracy whilst following documented procedures and agreed scope of work.
Main Duties and Responsibilities:
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Planning, booking and scheduling of jobs for Field Service Engineers and Back to Base Engineers as required.
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Liaise with team members, Field Service Engineers and all internal Departments as required.
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Ensuring incoming calls are answered and managing outbound calls to Customers and engineers.
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Dealing with Customer queries and requests.
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Booking travel & accommodation requirements for engineers.
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General administration tasks within the department.
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To use an in-house system within the Department and ensure that jobs are updated as required.
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Invoicing of Jobs, where required, in the Department
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Ensure Calendars are updated and maintained within the Planning Team and Field Service Engineers
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Provide cover for the reception area when required, including meeting and greeting clients.
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Adhering to the daily requirements of the Business Support & Customer Service Department, ensuring tasks are completed and followed through.
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Collating information and producing statistical reports for business and operational needs, as required.
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Ensure full compliance at all times with quality management systems and Health and Safety systems to meet the requirements of all company and external standards (ISO 13485) as appropriate.
Experience and Qualifications
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Previous experience of working in an office environment with planning experience.
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Previous experience in liaising with Customers.
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Problem solving experience to meet customer demands.
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Previous experience of using company operational systems.
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Experience with Microsoft Office products – minimum 3 years.
Package and Benefits
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20 days annual holiday plus 8 bank holidays.
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Company cash plan.
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Company sick.
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Discretionary company bonus scheme.
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Company pension.
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Health & wellbeing programme.
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On-site parking.
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Sick pays
Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.
By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy