Night Porter required for busy hotel.
Wise Employment are currently recruiting for an experienced Night Porter for a luxury hotel in the Newquay area.
You will be required to have similar experience and duties will include
To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
To follow all hotel policies as outlined in your training manual –
Answering telephones, check in and checkout of hotel guests
Dealing with guest queries
Cleaning of public areas
Set up or clear down from events and conferences
To ensure the safety and security of the building and guests throughout the night
Luggage assistance
Serving Food and Drink to the highest standard to our guests when required.
Support Food and Beverage department in aspects of their roles
Support the Reception by preparing aspects of departure during the night.
To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
To ensure good working relationship with all other departments and communicate information throughout the hotel.
To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
In return you will be offered a competitive salary of around £27,040 per annum plus an end of season bonus with additional benefits including on site parking, discounted stays and food, company pension and more