I am working with an established, growing Social Housing Contractor who specialise within decarbonisation/energy efficiency works and are a leading specialist within their field.
Due to an increase in work, they are looking to recruit an experienced Resident Liaison Officer to join them on a permanent basis.
This is working on a project in Bradford which consists of Cavity & Loft Insulation, Air Source Heat Pumps, Window replacements and EWI installations.
As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during the works described above.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfactionTo qualify for the role you will ideally have experience working in the social housing sector in a similar role dealing with residents on a daily basis. You must also have a full driving licence along with your own transport along with a CSCS card.
The salary is up to £28k + 3k car allowance.
If you are interested in the position, please send your CV to Stephanie at Fawkes & Reece using the link provided below