Customer Service Advisor
Grade 4, £27,562 - £29,459 (inclusive of local weighting) depending on experience.
Full time (37 Hours per week)
Fixed Term (12 months)
Based predominantly in Bishops Stortford, with regular travel to Hertford required and the option for home working up to 50% of working hours.
Are you a customer focused individual who would enjoy working as part of a team in a front line service?
We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to advise residents across a range of our different services, such as benefits, council tax, parking, and waste.
What will you be doing?
- Providing customers with prompt, effective and courteous front-line services via telephone, email and in person
- Promoting and supporting East Herts online services, whilst offering assisted self-service for customers without the means or ability to use online self-service applications without support
- Using technology; including CRM, service-specific case management systems, the internet, intranet, and social media to access information in order to respond to customer queries
About you
As an ideal candidate, you will have:
- NVQ Level 2 in Customer Service or equivalent experience
- The ability to multi-task whilst remaining calm and professional in a pressurised, fast-paced customer service environment
- Experience of dealing with difficult customers and sensitive information
- Competency in using IT systems, including Microsoft Office
- Strong communication and interpersonal skills
What can we offer you?
- A stimulating and supportive work environment
- Flexible working arrangements, including flexi-time
- 26-29 days’ annual leave rising to 34 days with 5 years' local government service
- Employee well-being programme
Closing date: Sunday 1st September at Midnight.
To apply for this role, please click on the application form at the button shown.
So, if you’re looking to make a difference in East Hertfordshire as a Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work