Customer Account Manager, Glasgow
Salary £28,000 - £29,000 per annum, depending on experience
Talent84 are delighted to be supporting a thriving electrical distributor with their search for a Customer Account Manager. Reporting to the Branch Manager, the successful candidate will be responsible for handling customer accounts, cultivating strong relationships with clients and providing excellent support to clients.
Responsibilities
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Taking calls from customers and assisting with enquiry in timely manner
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Assist customers with order placement, tracking, cancellations, and modifications to ensure seamless buying journey for the customer
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Build and maintain robust relationships with clients, promoting customer loyalty and satisfaction
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Develop excellent understanding of product portfolio to ensure best solution is offered to clients
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Proactively drive sales growth by identifying new business, maximising revenue from existing accounts and consistently meeting or exceeding targets
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Act as a clear communication channel between clients and internal teams, ensuring customer satisfaction and timely delivery of efficient solutions
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Stay up-to-date on industry trends, market developments, and competitor offerings to maintain a competitive edge
Key Criteria
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Proven experience in a sales or service position in an electrical distribution environment
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Confident and able to negotiate
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Excellent communication and IT skills
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Strong problem-solving skills and the ability to develop innovative solutions to meet customer needs