Head of Engagement Management, Business Services (Hybrid)
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Locations: UK - London (Bishopsgate)
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R81578
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. You can learn more about LexisNexis Risk at the link below: risk.lexisnexis.com
About our Team
The team of fraud SMEs work within the Professional Services area. Your experience and knowledge within the fraud prevention space will be key to defining and evolving the overall direction for the team and also support individuals with their recommended strategies for a diverse customer base.
About the Role
As the Head of Engagement Management, you will lead and develop a team of Engagement Managers. Our Engagement Managers support customers with optimizing their fraud strategies, maximizing the value from LexisNexis Risk Solutions fraud prevention product portfolio.
Responsibilities
- Supporting Engagement Managers to deliver fraud strategies which maximize the value from LexisNexis Risk Solutions fraud prevention products.
- Coaching Engagement Managers including the definition of career development plans, completing enabling performance, and holding regular catch-ups.
- Tracking and driving key account growth through supporting the team with defining and executing account roadmaps. Drive a common strategy holistically across our customer verticals.
- Building and managing relationships with key Exec/Senior Stakeholders across our customer base. You will be an industry expert/trusted advisor and point of escalation.
- Collaborating with key customers to identify and address strategic issues, operational and regulatory requirements.
- Partnering with internal teams to drive initiatives and identifying new opportunities.
- Adding value by proactively identifying and mitigating risks, providing innovative solutions and recommendations.
- Defining and driving processes and consistency for customer engagements and deliverables.
Requirements
- Have previous experience as a fraud manager or equivalent within the financial services industry.
- Experience with fraud prevention strategies utilizing industry-leading applications.
- Demonstrate exceptional verbal and written communication skills including presentation experience.
- Be a problem solver with the ability to define and drive a strategy to a successful outcome.
- Have a proactive nature with the ability to manage competing priorities.
Learn more about the LexisNexis Risk team and how we work here.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form.
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