REF/ 70749
Decant/ Wellbeing Officer
Homes and Communities – Holliday Street
6-month Fixed-Term Contract
£29,905.08 per annum, plus £1,680 car allowance (pro-rata)
37.5 hours per week
About the role
The role involves being responsible for the decant process, well-being checks and ensuring tenancy beginnings and endings run smoothly and quickly. This will involve conducting all necessary checks, consulting with contracts and tenants, and ensuring rent and service charges set are accurate.
Key Responsibilities
Coordinate the decanting and wellbeing process, ensuring minimal disruption to residents.
Taking initiative in solving a wide range of customer enquiries and problems on a dayto-day basis, using your own initiative to make and communicate, clear decisions to customers.
Work effectively with other departments to ensure a joinedup approach to decant and well-being management.
Manage housing allocations in accordance with our policies and procedures.
You will play a vital part in maintaining our high standards of service delivery and supporting our residents through transitions, including resident and housing/engagement meetings.
Maintain accurate records and databases related to decanting and allocations using CRM and Proactis
Conduct property inspections and assessments to facilitate smooth transitions.
Address and resolve any issues or concerns that arise during the relocation process.
Any other duties as required by the role, specified in the role profile.
The benefits;
34 days annual leave, plus the option to purchase up to 5 additional days
Birthday leave
New Home leave
Life assurance (3 x salary)
Employee Assistance programme
Employee Wellbeing programme
Flexible Working options
About You
Previous experience in housing management, decanting, or allocations
Strong understanding of housing policies and procedures
It is essential that you can work independently with minimal supervision, organising your workload to meet goals and KPIs that are set.
The post is full time, based at the Birmingham office, which includes some home working. With travel across the Midlands, the role qualifies for essential car user allowance.
About Us
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
ensure our recruitment process is inclusive and accessible
communicating and promoting vacancies
offering an interview to disabled people
anticipating and providing reasonable adjustments as required
supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS)