Location: Highgate
Hours: 37.5 hours per week
Role Overview: Our client is seeking a dedicated Intensive Housing Management Officer to join their in Highgate. In this role, you will deliver a customer-focused housing service and manage the day-to-day operations of supported accommodation. You will collaborate with internal and external partners to ensure effective service monitoring and management.
Key Responsibilities:
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Lease and Service Level Monitoring: Daily oversight of lease agreements and service level agreements with partner agencies.
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Occupancy and Financial Management: Ensure occupancy, rent collection, and arrears targets are achieved through property lettings and refurbishments.
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Customer Support: Provide practical housing assistance and information to customers from entry into the service and throughout their engagement.
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Allocation Procedures: Assist in managing the schemes' allocation procedures.
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Health and Safety: Ensure properties meet health and safety standards.
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Repairs and Maintenance: Monitor and ensure high standards of reactive repairs and planned maintenance, ensuring cost-effectiveness.
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Customer Involvement: Promote and encourage customer involvement, consultation, and communication in housing management policy and service delivery.
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Housing Management Duties: Perform day-to-day housing management tasks, including maintaining cleanliness, preparing rooms, and conducting site inspections.
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Anti-Social Behaviour: Monitor and reduce issues of anti-social behaviour within services.
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Tenancy Compliance: Clearly communicate tenant responsibilities and ensure tenancy compliance.
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Community Links: Work with colleagues to maintain good relations with the local neighbourhood.
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Financial Interpretation: Accurately interpret financial information relating to rents, charges, and contracts.
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Reporting: Produce accurate and timely reports using strong IT skills and proficiency in Microsoft applications.
About You:
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Legislation Knowledge: Understanding of legislation regarding Supporting People.
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Client Experience: Experience working with a diverse range of vulnerable clients.
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Record-Keeping: Ability to maintain accurate and compliant records.
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Housing Management: Proven experience in housing management duties.
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Agency Liaison: Experience liaising with agencies and partner organizations.
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Reliability: Reliable and punctual.
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Confidentiality: Ability to maintain confidentiality.
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Initiative: Demonstrated use of initiative.
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Flexibility: Flexible and adaptable to changing needs.
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Creativity: Creative problem-solving skills.
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Interpersonal Skills: Strong interpersonal skills.
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Communication: Excellent communication skills.
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Professional Integrity: High level of professional integrity.
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Person-Centred Approach: Commitment to a person-centred approach.
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Accuracy: Attention to detail and accuracy.
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Methodical: Methodical and organized in your work.
If you are passionate about providing excellent housing management services and meet the criteria above, we would love to hear from you