One of our local authority clients are currently recruiting for a Service Charge Officer. This is a one month temporary contract with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
Responsible for accurately calculating the annual estimation and year-end reconciliation of service charge account charges, in accordance with any legal, regulatory and audit requirements and timescales. To produce service charge account statements, provide information and resolve queries relating to service charges from customers and stakeholders. To provide excellent customer service by taking responsibility for understanding and interpreting complex queries, complaints, and concerns to the point of resolution or appropriate escalation, either over the phone or in writing.
Duties and Responsibilities
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Accurately plan, calculate, and prepare estimated service charge budgets, for existing schemes and for new-build properties within your designated area.
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Plan and complete the annual reconciliation of service charge accounts against estimated charges, calculating and applying balancing adjustments accurately.
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Producing service charge statements for customers in accordance with any legal, regulatory and audit requirements and timescales.
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Provide a great customer-focused service. Act as a first point of contact for service charge queries from customers and stakeholders, providing understanding and resolutions to complex queries and disputes, either over the phone or in writing.
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Collating and analysing data from various systems, checking for accuracy and completeness, understanding any variances or anomalies.
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Develop sound knowledge and understanding of the complex and legislative requirements of service charge and housing management related procedures, processes, and best practice.
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Undertake necessary housekeeping and record keeping of data, reconciliations, checks or controls in accordance with requirements, and provide solutions to overcome problems.
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Ensure any ongoing issues are reviewed and escalated as required, considering what improvements could be made to prevent further occurrences.
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Work collaboratively across the team and with other departments in achieving your goals, ensuring all service level agreements are adhered to and performance measures met.
The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Nia Hirani at Coyle Personnel Ltd