Customer Sales Administrator
Full time permanent – normal business hours
Salary £25,000k - £26,000k + bonus & benefits
Location: Rotherham
Immediate hire
This is an excellent opportunity to join a large manufacturing organisation in a Sales Administration role. You will be the first point of contact for customers and work as a liaison between the internal account managers / production and customers. Working within the customer service administration team this client offers a great working environment and excellent career opportunities
Key Arears: -
Main responsibilities: -
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Answering and processing all incoming sales calls and emails
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Following up via call or email to all prospects and quotes following our sales pipeline
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Manage a busy inbox to ensure customer enquiries are handled quickly and effectively
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Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations
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Working to KPI's & SLA’s
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Provide stock reports and handle stock queries
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Provide courier tracking status and updates to customers
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Communicate with customers using phone or email
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Build trust and loyalty with customers, going the extra mile to exceed customers’ expectations
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Liaise with internal departments to deliver customer’s expectations
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Arranging call backs with clients to assist the quoting process where required
Person Specification: -
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Excellent and accurate data entry skills
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Excellent customer service skills
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Good knowledge of Microsoft / Excel applications
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Clear communication skills, both verbal and written